Shipping Policy
At NeonWalls, we strive to provide our customers with the best possible shopping experience. This includes fast and reliable shipping to ensure that your order arrives in a timely and secure manner. Here is our shipping policy:
- Orders are processed within 48hrs and shipped via [shipping carrier]. Shipping times vary depending on the shipping address and can take between 5 to 7 business days.
- Once your order has been shipped, you will receive a confirmation email/sms with tracking information, allowing you to track your order from our warehouse to your doorstep.
- In the unlikely event that your order is delayed or lost in transit, please contact our customer service team and we will do our best to resolve the issue in a timely manner.
- Please ensure that your shipping address is correct at the time of checkout. We are not responsible for any delays or additional shipping costs resulting from incorrect/ incomplete addresses or unreachable provided number.
- In case of road blockage, public holidays, it may take longer than the committed time to deliver parcel.
- At this time, we only offer shipping within Pakistan. We hope to expand our shipping options in the future to serve customers worldwide.
Thank you for shopping with us! If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer service team.